SHIPPING POLICY

Thank you for shopping with FL4WLESS.

This Shipping Policy explains how orders are processed, shipped and delivered.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

During product launches, promotional periods, holidays or periods of unusually high demand, processing may take slightly longer.

Once your order has been prepared and handed to the carrier, you will receive shipping or tracking information when available.

DELIVERY TIMES

Estimated delivery takes 10-12 calendar days after your order is ready for dispatch.

Delivery times are estimates only and may vary depending on:

• Destination country
• Carrier operations
• Customs processing
• Local postal services
• Public holidays
• Weather conditions
• Unexpected logistical disruptions

Unless otherwise required by applicable law, an estimated delivery date does not constitute a guaranteed delivery date.

TRACKING

Orders are shipped using tracked delivery whenever tracking is available for the selected destination and shipping service.

Tracking information may require some time to become active after the parcel has been handed to the carrier.

If tracking has not updated for several days, this does not necessarily mean that the shipment has been lost.

SHIPPING DESTINATIONS

Available shipping destinations are displayed during checkout.

We reserve the right not to ship to certain regions where reliable delivery cannot reasonably be provided or where legal, logistical or carrier restrictions apply.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import taxes, customs duties, VAT or other charges imposed by the destination country.

Unless checkout specifically states that such charges are included, these amounts may be collected separately by local authorities or the carrier and are the responsibility of the recipient.

FL4WLESS does not control customs processing times or charges imposed by authorities.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us immediately.

We will try to correct the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or has been handed to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

DELIVERY ATTEMPTS AND UNCLAIMED PARCELS

If a carrier is unable to deliver an order, the parcel may be redirected to a pickup location, returned to the carrier depot or returned to the sender.

Customers should follow tracking updates and carrier instructions when a delivery attempt has been made.

If a parcel is returned because it was refused, not collected or because incorrect delivery information was supplied, additional shipping charges may apply before the order can be resent.

DELAYED OR LOST SHIPMENTS

If your order appears significantly delayed, please contact us so that we can review the tracking information and, where appropriate, contact the carrier.

A parcel will not automatically be considered lost simply because tracking has temporarily stopped updating.

If the carrier confirms that a shipment has been lost, we will assess the appropriate replacement or refund solution in accordance with applicable law.

PARCELS MARKED AS DELIVERED

If tracking shows that a parcel has been delivered but you cannot locate it, please first check:

• Around the delivery location
• With members of your household
• With neighbours or reception staff
• With the local carrier or delivery office

If the parcel still cannot be located, contact us and we will assist you in investigating the delivery.

DAMAGED PARCELS

If your parcel arrives visibly damaged, photograph the package and the product as soon as possible and contact us.

Please retain the packaging until the issue has been resolved, as the carrier may request evidence during an investigation.

CHANGES AND CANCELLATIONS

Orders cannot always be modified or cancelled once processing has begun.

If you need to make a change, contact us as soon as possible and we will attempt to assist you.

CONSUMER RIGHTS

Nothing in this Shipping Policy excludes or limits any rights that cannot legally be excluded or limited under applicable consumer protection law.

CONTACT

For questions regarding shipping, delivery or tracking, please contact FL4WLESS through the customer support contact details displayed on our store.