REFUND POLICY

At FL4WLESS, we want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return.

HOW TO REQUEST A RETURN

To start a return, contact FL4WLESS through the customer support email listed on our store.

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos if the item is damaged, defective or incorrect

If your return is accepted, we will provide the appropriate return instructions and return address.

Please do not send products back without first receiving return instructions from us.

RETURN SHIPPING

Unless the product is defective, damaged, incorrect, or otherwise subject to mandatory consumer rights, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service. FL4WLESS cannot be responsible for return parcels lost before they are received by us, except where applicable law provides otherwise.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible and provide photographs of the item and packaging.

After verification, we will arrange an appropriate solution, which may include replacement, repair or refund in accordance with applicable law.

Your statutory rights relating to defective or non-conforming products are not affected by this policy.

EXCHANGES

The fastest way to obtain another size or product is normally to return the original item and place a new order once your return has been approved.

Availability of replacement sizes or products cannot be guaranteed.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer or payment provider to process and display the refund.

Where required by applicable consumer law, refunds will also include the original standard delivery cost. Any additional amount paid for an upgraded or express delivery option may not be refundable beyond the cost of standard delivery.

EUROPEAN UNION – RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union or another jurisdiction providing an equivalent statutory right of withdrawal, you generally have the right to withdraw from an online purchase within 14 days from the day you, or a person designated by you, receives the goods.

You do not need to provide a reason for exercising this statutory right.

To exercise your right of withdrawal, contact us with a clear statement that you wish to withdraw from the purchase.

After notifying us, the goods must be returned within the period required by applicable law.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted in a physical store.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

ORDER CANCELLATIONS

If you wish to cancel an order, contact us as quickly as possible.

We will try to accommodate cancellation requests before the order enters processing or fulfillment, but cancellation cannot be guaranteed once preparation or shipment has started.

CONTACT

For any return or refund questions, please contact FL4WLESS through the customer support contact details displayed on our store.